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FAQ

Can I return an item for a refund?

Unfortunately, every item is made to order, meaning I don't print until you place an order. Because of this, I can't accept returns for items unless they are faulty (i.e. you received the wrong item or there is something wrong with the product.) In the unlikely event that this occurs, I would be happy to allow you a return or exchange -- just shoot me an email at TheRealGeekGirl.com describing the problem with a picture to start the process.

Do you make your own designs?

 

Yes! Everything in my exclusives section is designed by me exclusively for this store. There are also a few items listed on my site that I personally love and wanted to share with you, and those items are sourced from trusted suppliers.

How long does shipping take?

Great question! It varies, but I process all orders within 24 hours of purchase, and generally orders ship between 2-4 business days after that.

The exception is the few non-exclusive products on my site, which can sometimes take 2-6 weeks to ship, especially if they are pins, which take longer to manufacture. 

Is this store US based?

Yep! I am located in Los Angeles, California, and most of my products ship from a warehouse in Arizona.

The exception to this, again, is the few products that are not my exclusive designs. Many of those ship from China, which is the reason for the longer shipping times.

Can I request or customize a design?

Absolutely! Shoot me an email at sales@therealgeekgirl.com and tell me what you have in mind.

 For more information, check out store policies in the footer.